This Gartner analysis of the "big" software companies is fantastic. I've talked to 100+ customers over the past 5 months, and most of them are in 2 ERP camps:
- Support mode: Hey, we all need a ledger. But let's face it, you shouldn't be investing 25% in SAP or Oracle systems that not only will never innovate, don't need to. My friends at Rimini Street are building a robust business, with good reason.
- Upgrade mode: let's face it,if you are running SAP or Oracle ERP, you're always upgrading. When upgrade projects take years, by the time you've rolled it out across all instances, users, and geographies, it's time to start doing it all over again. But the "value" of the upgrades? Mostly for hardware compliance, software compliance, internationalization.
Is there an innovation mode? Not with the major ERP players. Many customers are looking for an innovation platform that allows them to build fast, with minimal IT impact. An army from IBM or Microsoft won't work for the average American business, either.
The more I read about the state of software today, the happier I am to be at Salesforce.com.
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